Frequently Asked Questions

Please type a product name into the search bar, choose the things you need, and add them to the shopping basket. After adding items to the shopping basket:

1. Click “Proceed to Checkout” to continue.

2. Complete the form, then select the Payment Method and delivery date.

3. After reading the terms and conditions, click the Terms & Conditions box and click the “Place Order” option.
Your order has been made with Lab Asia. After confirmation, we will deliver your products within one to three business days. Additionally, you may confirm your order through telephone (01717523388), WhatsApp (+8801885702014), and email (labasia2020@gmail.com or info@labasiabd.com).

Our delivery charge will increase product weight, types, and required delivery schedule.

Our payment options include Cash on Delivery, BKash, Nagad, and Bank Transfer. You may use any of these methods to pay us.

You have three (3) days to return liquid and perishable products, such as water, cleaning liquids, and fresh items, and seven (7) days to return unopened or spoiled packaged products. If you unpackaged or handled any part of the supplied items, we will not accept them as returns. If you need to return an item, please get in touch with us immediately at (01717-523388).

If you are unhappy with the quality of the products we have bought for you, you may return them to the delivery person.
What are the delivery terms and conditions?

1. We have multiple delivery slots for different situations, and all days are considered working days here, not ordinary days (Our working days are Saturday to Thursday without Govt. Holidays).

2. We have three delivery windows: same-day (except government holidays and Friday), 1-3 days for Dhaka City, and 2-5 days for outside Dhaka City.

3. For same-day delivery, you must place the order before 4:00 p.m., excluding Fridays and national holidays.

4. You may place the order at any time for 1-3 day delivery in Dhaka City and
Outside Dhaka City, you can place the order any time for 2-7 day delivery.

Yes, you may pick up any items from our office; however, you must confirm (01717523388, 01885702014 Wha’tsapp) at least two hours before arrival.

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